2ezbet Privacy Policy – How We Handle Your Personal Information

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1. Who We Are

2ezbet is a mobile-first sports betting and casino-style entertainment platform serving players in the Philippines. When you register an account, place a bet, or interact with any feature on our platform, 2ezbet acts as the data controller responsible for your personal information. We are committed to handling your data with transparency, care, and full compliance with applicable Philippine data privacy regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, you can reach our team at the contact details provided in the footer of this page. We take every privacy concern seriously and will respond promptly to any enquiry.

2. What Data We Collect

Whenyou register on 2ezbet, we collect the personal information you provide directly, including your full legal name, date of birth, mobile number, email address, and a valid government-issued ID for identity verification purposes. We also collect account activity data such as login timestamps, betting history, deposit and withdrawal records, and session duration to help us operate your account correctly and detect any unusual activity. Technical data is gathered automatically when you access our platform, including your device type, operating system, browser version, IP address, and general location data derived from your IP. We may collect communication records if you contact our support team, including the content of messages and any attachments you send us. All data collection is limited to what is genuinely necessary to provide you with a safe, compliant, and enjoyable experience on the 2ezbet platform.

3. How We Use Your Data

Your personal data is used primarily to create and manage your 2ezbet account, process deposits and withdrawals in Philippine pesos, verify your identity and age eligibility, and ensure that your betting activity complies with applicable Philippine regulations. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are essential to the service and cannot be opted out of while your account is active. Aggregated and anonymised usage data helps us improve platform performance, fix technical issues, and develop new features that better serve Filipino players. If you have opted in to marketing communications, we may use your email or mobile number to send you information about promotions or new platform features — you can withdraw this consent at any time through your account settings. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

We process your personal data on several legal grounds recognised under Philippine law and applicable data privacy principles. The primary basis is the performance of a contract — processing is necessary to provide you with the services you signed up for when you created your 2ezbet account. We also process certain data to comply with legal obligations, including anti-money laundering requirements, age verification mandates, and reporting obligations to relevant Philippine gaming authorities. Where we rely on your consent — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. In limited circumstances, we may process data based on our legitimate interests, such as fraud prevention and platform security, provided those interests are not overridden by your rights and freedoms.

5. Data Sharing and Disclosure

2ezbet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes — this is an absolute commitment we make to every Filipino player on our platform. We share data only with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are bound by strict data processing agreements. We may disclose your information to Philippine government authorities, law enforcement agencies, or regulatory bodies when required to do so by law, court order, or in connection with the prevention or investigation of fraud and financial crime. In the event that 2ezbet undergoes a business restructuring or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance. We will never share your data with third parties for purposes that are incompatible with those described in this Privacy Policy.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations, which typically require records to be kept for a minimum of five years following account closure. Transaction records, identity verification documents, and betting history are retained for the full legally required period even if you request account closure, as these records may be needed to respond to regulatory enquiries or legal proceedings. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised in accordance with our internal data retention schedule. If you would like more specific information about how long a particular category of your data is retained, please contact our support team at the email address in the footer. We review our retention practices regularly to ensure we are not holding data longer than necessary.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have a number of important rights in relation to your personal data held by 2ezbet. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request correction of any inaccurate or incomplete information. You may also request the deletion or blocking of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

2ezbet uses essential cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile browser. These essential cookies cannot be disabled as they are strictly necessary for the operation of the service. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to build a profile of your browsing behaviour across other websites. Session analytics cookies may be used to help us understand how players navigate the platform so we can improve the user experience — this data is aggregated and not linked to your individual identity. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features of the platform.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the 2ezbet platform is encrypted using industry-standard TLS protocols, and sensitive data such as payment information is handled in accordance with applicable security standards. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all personnel with access to personal data are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the data we hold. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify you by posting a prominent notice on the platform and, where appropriate, by sending a notification to your registered email address or mobile number. The updated policy will take effect from the date it is published on this page, and your continued use of the 2ezbet platform after that date constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform.